Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.
"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."-- Amazon.com.
Record details
- ISBN: 9780814439395
- ISBN: 081443939X
- Physical Description: xii, 206 pages : illustrations ; 24 cm
- Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, [2019]
- Copyright: ©2019
Content descriptions
- General Note:
- "AMACOM"--Back cover."FranklinCovey"--Back cover.Pre-publication title: Fierce loyalty.
- Bibliography, etc. Note:
- Includes bibliographical references and index.
Search for related items by subject
- Subject:
- Customer loyalty.
Customer services.
Available copies
- 2 of 2 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at Onslow County Public Library.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.812 ROG (Text) | 36015000431995 | Adult Nonfiction | Available | - |
Accessibility Features
| LDR | 01611cam a2200373 i 4500 | ||
|---|---|---|---|
| 001 | 11592935 | ||
| 003 | CARDINAL | ||
| 005 | 20191119112229.0 | ||
| 008 | 180824t20192019nyua e b 001 0 eng d | ||
| 010 | . | ‡a 2018956213 | |
| 020 | . | ‡a9780814439395 ‡q(hardcover) | |
| 020 | . | ‡a081443939X | |
| 035 | . | ‡a(OCoLC)1056681333 | |
| 040 | . | ‡aYDX ‡beng ‡erda ‡cDLC ‡dOCLCO ‡dINR ‡dHQB | |
| 082 | 0 | 4. | ‡a658.8/12 ‡223 |
| 100 | 1 | . | ‡aRogers, Sandy, ‡eauthor. ‡0(CARDINAL)548821 |
| 245 | 1 | 0. | ‡aLeading loyalty : ‡bcracking the code to customer devotion / ‡cSandy Rogers, Leena Rinne, Shawn Moon. |
| 264 | 1. | ‡aNew York : ‡bHarperCollins Leadership, an imprint of HarperCollins, ‡c[2019] | |
| 264 | 4. | ‡c©2019 | |
| 300 | . | ‡axii, 206 pages : ‡billustrations ; ‡c24 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡a"AMACOM"--Back cover. | |
| 500 | . | ‡a"FranklinCovey"--Back cover. | |
| 500 | . | ‡aPre-publication title: Fierce loyalty. | |
| 504 | . | ‡aIncludes bibliographical references and index. | |
| 520 | . | ‡a"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."-- ‡cAmazon.com. | |
| 650 | 0. | ‡aCustomer loyalty. ‡0(CARDINAL)264057 | |
| 650 | 0. | ‡aCustomer services. ‡0(CARDINAL)235639 | |
| 700 | 1 | . | ‡aRinne, Leena, ‡eauthor. ‡0(CARDINAL)619555 |
| 700 | 1 | . | ‡aMoon, Shawn D. ‡q(Shawn Daniel), ‡d1967- ‡eauthor. ‡0(CARDINAL)355488 |
| 902 | . | ‡aMARCIVE 201912 | |
| 901 | . | ‡a11592935 ‡b ‡c11592935 ‡tbiblio ‡sSystem Local | |
