The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.
Record details
- ISBN: 0071548335
- ISBN: 9780071548335
- Physical Description: xvi, 284 pages : illustrations (some color) ; 23 cm
- Publisher: New York : McGraw-Hill, [2008]
- Copyright: ©2008
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 265-271) and index.
Search for related items by subject
Available copies
- 2 of 2 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at Onslow County Public Library.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.409 MIC (Text) | 36015000601621 | Adult Nonfiction | Available | - |
Accessibility Features
| LDR | 01529cam a2200385 a 4500 | ||
|---|---|---|---|
| 001 | 12507126 | ||
| 003 | CARDINAL | ||
| 005 | 20080717154425.0 | ||
| 008 | 080717t20082008nyua b 001 0 eng | ||
| 010 | . | ‡a 2008007056 | |
| 020 | . | ‡a0071548335 ‡q(alkaline paper) | |
| 020 | . | ‡a9780071548335 ‡q(alkaline paper) | |
| 035 | . | ‡a(OCoLC)192109821 | |
| 035 | . | ‡z(OCoLC)184828462 | |
| 040 | . | ‡aDLC ‡beng ‡erda ‡cDLC ‡dBAKER ‡dBTCTA ‡dYDXCP ‡dC#P ‡dBWX ‡dCDX ‡dNZL | |
| 050 | 0 | 0. | ‡aHD57.7 ‡b.M525 2008 |
| 082 | 0 | 0. | ‡a658.4/092 ‡222 |
| 100 | 1 | . | ‡aMichelli, Joseph A., ‡d1960- ‡0(CARDINAL)646302 |
| 245 | 1 | 4. | ‡aThe new gold standard : ‡b5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / ‡cJoseph A. Michelli. |
| 264 | 1. | ‡aNew York : ‡bMcGraw-Hill, ‡c[2008] | |
| 264 | 4. | ‡c©2008 | |
| 300 | . | ‡axvi, 284 pages : ‡billustrations (some color) ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references (pages 265-271) and index. | |
| 610 | 2 | 0. | ‡aRitz-Carlton Hotels (Firm) ‡xManagement ‡vCase studies. |
| 650 | 0. | ‡aCorporate culture. ‡0(CARDINAL)235130 | |
| 650 | 0. | ‡aCustomer services. ‡0(CARDINAL)235639 | |
| 650 | 0. | ‡aLeadership. ‡0(CARDINAL)244135 | |
| 650 | 0. | ‡aSuccess in business. ‡0(CARDINAL)254968 | |
| 650 | 0. | ‡aTotal quality management. ‡0(CARDINAL)261572 | |
| 655 | 7. | ‡aCase studies. ‡2lcgft ‡0(CARDINAL)351939 | |
| 902 | . | ‡aMARCIVE 202012 | |
| 901 | . | ‡a12507126 ‡bUnknown ‡c12507126 ‡tbiblio | |
