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Yes! on demand : how to create winning, customized library service Cover Image Book

Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; forword by Rivkah Sass.

Middleton, Kathy L., (author.).

Record details

  • ISBN: 144084853X
  • ISBN: 9781440848537
  • Physical Description: xvii, 123 pages ; 24 cm
  • Publisher: Santa Barbara, California ; Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 119-120) and index.
Formatted Contents Note:
Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.

Search for related items by subject

Subject:
Customer services > United States > Case studies.
Libraries > Customer services.
Library employees > In-service training.
Public libraries > United States > Administration.
Public services (Libraries)
Genre:
Case studies.

Available copies

  • 1 of 1 copy available at NC Cardinal. (Show)
  • 1 of 1 copy available at Onslow County Public Library.

Holds

  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library REF 025.5 MID (Text) 36015000021242 Professional Nonfiction Collection Available -

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MARC Record

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1001 . ‡aMiddleton, Kathy L., ‡eauthor. ‡0(CARDINAL)837168
24510. ‡aYes! on demand : ‡bhow to create winning, customized library service / ‡cKathy L. Middleton ; forword by Rivkah Sass.
264 1. ‡aSanta Barbara, California ; ‡aDenver, Colorado : ‡bLibraries Unlimited, an imprint of ABC-CLIO, LLC, ‡c[2017]
300 . ‡axvii, 123 pages ; ‡c24 cm
336 . ‡atext ‡btxt ‡2rdacontent
337 . ‡aunmediated ‡bn ‡2rdamedia
338 . ‡avolume ‡bnc ‡2rdacarrier
504 . ‡aIncludes bibliographical references (pages 119-120) and index.
5050 . ‡aHeroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
650 0. ‡aCustomer services ‡zUnited States ‡vCase studies.
650 0. ‡aLibraries ‡xCustomer services.
650 0. ‡aLibrary employees ‡xIn-service training.
650 0. ‡aPublic libraries ‡zUnited States ‡xAdministration. ‡0(CARDINAL)305731
650 0. ‡aPublic services (Libraries) ‡0(CARDINAL)244398
655 7. ‡aCase studies. ‡2lcgft ‡0(CARDINAL)351939
902 . ‡aMARCIVE 202012
901 . ‡a12538544 ‡bUnknown ‡c12538544 ‡tbiblio