Delivering the wow : culture as catalyst for lasting success / Richard Fain.
In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way.
Record details
- ISBN: 9781639081592
- ISBN: 1639081593
- Physical Description: 213 pages, 16 unnumbered pages of plates : illustrations (some color) ; 24 cm.
- Publisher: New York : Fast Company Press, [2025]
- Copyright: ©2025
Search for related items by subject
- Subject:
- Corporate culture > Case studies.
Royal Caribbean Cruises (Firm)
Leadership > Case studies.
Organizational change > Case studies.
Success in business.
Business planning.
Crisis management > Case studies.
COVID-19 Pandemic, 2020-2023 > Economic aspects.
Cruise lines > Management.
Customer services > Management. - Genre:
- Informational works.
Available copies
- 54 of 56 copies available at NC Cardinal. (Show)
- 3 of 3 copies available at Onslow County Public Library.
Holds
- 0 current holds with 56 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.4 FAI (Text) | 36015000756714 | Adult Nonfiction | Available | - |
| Richlands Branch Library | 658.4 FAI (Text) | 36015001349675 | Adult Nonfiction | Available | - |
| Sneads Ferry Branch Library | 658.4 FAI (Text) | 36015000770962 | Adult New Nonfiction | Available | - |
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| 520 | . | ‡aIn Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way. | |
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