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Delivering the wow : culture as catalyst for lasting success

Fain, Richard (author.).

Summary: In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way.

Record details

  • ISBN: 9781639081592
  • ISBN: 1639081593
  • Physical Description: print
    213 pages, 16 unnumbered pages of plates : illustrations (some color) ; 24 cm.
  • Publisher: New York : Fast Company Press, [2025]
Subject:
Corporate culture Case studies
Royal Caribbean Cruises (Firm)
Leadership Case studies
Organizational change Case studies
Success in business
Business planning
Crisis management Case studies
COVID-19 Pandemic, 2020-2023 Economic aspects
Cruise lines Management
Customer services Management
Genre:
Informational works.

Available copies

  • 54 of 56 copies available at NC Cardinal. (Show)
  • 3 of 3 copies available at Onslow County Public Library.

Holds

  • 0 current holds with 56 total copies.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library 658.4 FAI (Text) 36015000756714 Adult Nonfiction Available -
Richlands Branch Library 658.4 FAI (Text) 36015001349675 Adult Nonfiction Available -
Sneads Ferry Branch Library 658.4 FAI (Text) 36015000770962 Adult New Nonfiction Available -

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