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Yes! on demand : how to create winning, customized library service

Middleton, Kathy L. (author.).

Record details

  • ISBN: 144084853X
  • ISBN: 9781440848537
  • Physical Description: print
    xvii, 123 pages ; 24 cm
  • Publisher: Santa Barbara, California ; Denver, Colorado : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 119-120) and index.
Formatted Contents Note:
Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
Subject:
Customer services United States Case studies
Libraries Customer services
Library employees In-service training
Public libraries United States Administration
Public services (Libraries)
Genre:
Case studies.

Available copies

  • 1 of 1 copy available at NC Cardinal. (Show)
  • 1 of 1 copy available at Onslow County Public Library.

Holds

  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library REF 025.5 MID (Text) 36015000021242 Professional Nonfiction Collection Available -

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