- Formatted Contents Note:
- Introduction: The Power of Positive Communication 1 -- 1 Making Thoughtful Communication Work for You 7 -- Ethical Speech Eliminates the Pain -- Bringing Ethical Speech to Everyone -- Thoughtful Communication Works -- 2 Taking Control of Your Words 15 -- Six Questions of Positive Thinking and Speaking -- Make These Valuable Tools Yours -- 3 When Emotions Run High 33 -- Blame -- Mistakes -- Undermining -- Disappointment -- 4 When Telling It Like It Is 53 -- In All Honesty -- Chatting -- Curiosity -- Breaches of Confidence -- 5 When You Are Your Worst Enemy 73 -- Judging -- Badgering -- Seeking Attention -- Venting -- 6 Making Your Words Count 93 -- Giving Advice -- Taking Sides -- Accepting Gifts -- Not Standing on Principle -- 7 When Dealing with Difficult People 113 -- Those Who Are Rude -- Those Who Are Grumps -- Those Who Criticize -- Those Who Brag -- 8 When an Extra Dose of Sensitivity Helps 133 -- Compliments -- Encouragement -- Empathy -- Consolation -- Conclusion: All You Have to Do Is Try 153.
