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Book
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert.
6 of 6 copies available at NC Cardinal.
1 of 1 copy available at Onslow County Public Library.
- Call number:
- 658.812 BAC
- Publisher:
- New York : McGraw-Hill, [2005]
- ISBN:
- 007144453X
- Phys. Desc.:
- xv, 222 pages ; 21 cm
| Location | Shelving Location | Call Number | Status |
|---|---|---|---|
| Jacksonville Main Library | Adult Nonfiction | 658.812 BAC | Available |
Book
Leading loyalty : cracking the code to customer devotion
Rogers, Sandy
2 of 2 copies available at NC Cardinal.
1 of 1 copy available at Onslow County Public Library.
- Call number:
- 658.812 ROG
- Publisher:
- New York : HarperCollins Leadership, an imprint of HarperCollins, [2019]
- ISBN:
- 9780814439395
- Phys. Desc.:
- xii, 206 pages : illustrations ; 24 cm
| Location | Shelving Location | Call Number | Status |
|---|---|---|---|
| Jacksonville Main Library | Adult Nonfiction | 658.812 ROG | Available |
Book
Legendary service : the key is to care
Blanchard, Kenneth H.
3 of 4 copies available at NC Cardinal.
3 of 4 copies available at Onslow County Public Library.
- Call number:
- 658.812 BLA
- Publisher:
- New York : McGraw-Hill Education, [2014]
- ISBN:
- 9780071819046
- Phys. Desc.:
- 161 pages ; 22 cm
| Location | Shelving Location | Call Number | Status |
|---|---|---|---|
| Jacksonville Main Library | Adult Nonfiction | 658.812 BLA | Available |
| Jacksonville Main Library | Professional Nonfiction Collection | PROF 658.812 BLA | Available |
| Richlands Branch Library | Adult Nonfiction | 658.812 BLA | Available |
| Sneads Ferry Branch Library | Adult Nonfiction | 658.812 BLA | Checked out |
E-book
2011 DENR customer service results
- Publisher:
- [Raleigh] : Division of Environmental Assistance and Customer Service, [2013]
- Phys. Desc.:
- 1 online resource (21 pages) : illustrations, maps
- Electronic resource
- https://digital.ncdcr.gov/documents/detail/3691462
Book
Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers
Kazanjian, Kirk.
2 of 2 copies available at NC Cardinal.
1 of 1 copy available at Onslow County Public Library.
- Call number:
- 658.812 KAZ
- Publisher:
- New York : Currency Doubleday, 2007.
- ISBN:
- 0385518323
- Edition:
- First edition
- Phys. Desc.:
- 233 pages
| Location | Shelving Location | Call Number | Status |
|---|---|---|---|
| Jacksonville Main Library | Adult Nonfiction | 658.812 KAZ | Available |
E-book
Customer service : part of a how-to guide for successful agritourism enterprises
- Publisher:
- [Raleigh, North Carolina] : [North Carolina State University, Parks, Recreation, and Tourism Management], [2009]
- Phys. Desc.:
- 1 online resource (4 unnumbered pages)
- Electronic resource
- https://digital.ncdcr.gov/documents/detail/553389
E-book
VA customer experience : accomplishments report
- Publisher:
- [Washington, D.C.] : Veterans Experience Office, U.S. Department of Veterans Affairs, 2020.
- Phys. Desc.:
- 1 online resource (21 pages) : color illustrations
- Electronic resource
- Click for online content.
Book
Fish! : a remarkable way to boost morale and improve results
Lundin, Stephen C. 1941-
46 of 47 copies available at NC Cardinal.
1 of 1 copy available at Onslow County Public Library.
- Call number:
- 658.3 LUN
- Publisher:
- New York : Hyperion, [2000]
- ISBN:
- 0786866020
- Edition:
- First edition
- Phys. Desc.:
- 112 pages ; 22 cm
| Location | Shelving Location | Call Number | Status |
|---|---|---|---|
| Swansboro Branch Library | Adult Nonfiction | 658.3 LUN | Available |
E-book
Controls and oversight needed to improve administration of EPA's customer service lines
- Publisher:
- [Washington, D.C.] : U.S. Environmental Protection Agency, Office of Inspector General, 2013.
- Phys. Desc.:
- 1 online resource (40 pages).
- Electronic resource
- Click for online content.
E-book
North Carolina Council for Women : client's rights and responsibilities
- Publisher:
- [Raleigh, N.C.] : North Carolina Council for Women, [20--?]
- Phys. Desc.:
- 1 online resource (1 page)
- Electronic resource
- https://digital.ncdcr.gov/documents/detail/3691400
