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Leading loyalty : cracking the code to customer devotion Cover Image Book

Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.

Rogers, Sandy, (author.). Rinne, Leena, (author.). Moon, Shawn D. (Shawn Daniel), 1967- (author.).

Summary:

"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."-- Amazon.com.

Record details

  • ISBN: 9780814439395
  • ISBN: 081443939X
  • Physical Description: xii, 206 pages : illustrations ; 24 cm
  • Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, [2019]

Content descriptions

General Note:
"AMACOM"--Back cover.
"FranklinCovey"--Back cover.
Pre-publication title: Fierce loyalty.
Bibliography, etc. Note:
Includes bibliographical references and index.

Search for related items by subject

Subject:
Customer loyalty.
Customer services.

Available copies

  • 2 of 2 copies available at NC Cardinal. (Show)
  • 1 of 1 copy available at Onslow County Public Library.

Holds

  • 0 current holds with 2 total copies.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library 658.812 ROG (Text) 36015000431995 Adult Nonfiction Available -