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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Cover Image Book

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.

Michelli, Joseph A., 1960- (Author).

Record details

  • ISBN: 0071548335
  • ISBN: 9780071548335
  • Physical Description: xvi, 284 pages : illustrations (some color) ; 23 cm
  • Publisher: New York : McGraw-Hill, [2008]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 265-271) and index.

Search for related items by subject

Subject:
Ritz-Carlton Hotels (Firm) > Management > Case studies.
Corporate culture.
Customer services.
Leadership.
Success in business.
Total quality management.
Genre:
Case studies.

Available copies

  • 2 of 2 copies available at NC Cardinal. (Show)
  • 1 of 1 copy available at Onslow County Public Library.

Holds

  • 0 current holds with 2 total copies.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library 658.409 MIC (Text) 36015000601621 Adult Nonfiction Available -