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Yes! on demand : how to create winning, customized library service Cover Image Book

Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; forword by Rivkah Sass.

Middleton, Kathy L., (author.).

Record details

  • ISBN: 144084853X
  • ISBN: 9781440848537
  • Physical Description: xvii, 123 pages ; 24 cm
  • Publisher: Santa Barbara, California ; Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 119-120) and index.
Formatted Contents Note:
Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.

Search for related items by subject

Subject:
Customer services > United States > Case studies.
Libraries > Customer services.
Library employees > In-service training.
Public libraries > United States > Administration.
Public services (Libraries)
Genre:
Case studies.

Available copies

  • 1 of 1 copy available at NC Cardinal. (Show)
  • 1 of 1 copy available at Onslow County Public Library.

Holds

  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Jacksonville Main Library REF 025.5 MID (Text) 36015000021242 Professional Nonfiction Collection Available -