Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara.
"Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve."-- Provided by publisher.
Record details
- ISBN: 9780593418574
- ISBN: 0593418573
- Physical Description: x, 272 pages ; 23 cm
- Publisher: New York : Optimism Press, [2022]
- Copyright: ©2022
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 259-260) and index.
- Formatted Contents Note:
- Welcome to the hospitality economy -- Making magic in a world that could use more of it -- The extraordinary power of intention -- Lessons in enlightened hospitality -- Restaurant-smart vs. corporate-smart -- Pursuing a true partnership -- Setting expectations -- Breaking rules and building a team -- Working with purpose, on purpose -- Creating a culture of collaboration -- Pushing toward excellence -- Relationships are simple. simple is hard. -- Leveraging affirmation -- Restoring balance -- The best offense is offense -- Earning informality -- Learning to be unreasonable -- Improvisational hospitality -- Scaling a culture -- Back to basics.
Search for related items by subject
- Subject:
- Customer services.
Corporate culture.
Management.
Hospitality. - Genre:
- Informational works.
Available copies
- 3 of 19 copies available at NC Cardinal. (Show)
- 0 of 1 copy available at Onslow County Public Library.
Holds
- 7 current holds with 19 total copies.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.812 GUI (Text) | 36015000755880 | Adult Nonfiction | Checked out | 08/03/2026 |
