Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world / Pete Blackshaw.
Record details
- ISBN: 9780385522724
- ISBN: 038552272X
- Physical Description: xiii, 193 pages : illustrations ; 22 cm
- Edition: First edition
- Publisher: New York : Doubleday, [2008]
- Copyright: ©2008
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (page 187) and index.
- Formatted Contents Note:
- The credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide : credibility and the CEO -- The neglected stepchild : consumer affairs -- When your company is googled : troubleshooting.
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Available copies
- 6 of 6 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at Onslow County Public Library.
Holds
- 0 current holds with 6 total copies.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.812 BLA (Text) | 36015000601829 | Adult Nonfiction | Available | - |
Accessibility Features
| LDR | 01802cam a2200361 a 4500 | ||
|---|---|---|---|
| 001 | 369347 | ||
| 003 | CARDINAL | ||
| 005 | 20190128205412.0 | ||
| 008 | 070913s2008 nyua b 001 0 eng | ||
| 010 | . | ‡a 2007037908 | |
| 020 | . | ‡a9780385522724 ‡q(hardcover) | |
| 020 | . | ‡a038552272X ‡q(hardcover) | |
| 035 | . | ‡a(OCoLC)171614653 | |
| 040 | . | ‡aDLC ‡beng ‡erda ‡cDLC ‡dIG# ‡dBTCTA ‡dBAKER ‡dYDXCP ‡dDLC ‡dUtOrBLW | |
| 082 | 0 | 0. | ‡a658.8/12 ‡222 |
| 100 | 1 | . | ‡aBlackshaw, Pete. ‡0(CARDINAL)488038 |
| 245 | 1 | 0. | ‡aSatisfied customers tell three friends, angry customers tell 3,000 : ‡brunning a business in today's consumer driven world / ‡cPete Blackshaw. |
| 250 | . | ‡aFirst edition | |
| 264 | 1. | ‡aNew York : ‡bDoubleday, ‡c[2008] | |
| 264 | 4. | ‡c©2008 | |
| 300 | . | ‡axiii, 193 pages : ‡billustrations ; ‡c22 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references (page 187) and index. | |
| 505 | 0 | . | ‡aThe credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide : credibility and the CEO -- The neglected stepchild : consumer affairs -- When your company is googled : troubleshooting. |
| 650 | 0. | ‡aConsumer satisfaction. ‡0(CARDINAL)267606 | |
| 650 | 0. | ‡aCustomer relations. ‡0(CARDINAL)235638 | |
| 650 | 0. | ‡aOrganizational effectiveness. ‡0(CARDINAL)248248 | |
| 902 | . | ‡aMARCIVE 201809 | |
| 902 | . | ‡aMARCIVE 201909 | |
| 902 | . | ‡aMARCIVE 201912 | |
| 901 | . | ‡a369347 ‡bUnknown ‡c369347 ‡tbiblio | |
