Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Vicki Halsey.
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"-- Provided by publisher.
Record details
- ISBN: 9780071819046
- ISBN: 0071819045
- Physical Description: 161 pages ; 22 cm
- Publisher: New York : McGraw-Hill Education, [2014]
Content descriptions
- Formatted Contents Note:
- 1 A Frustrating Transaction 1 -- 2 An Intriguing Course 3 -- 3 What Is Legendary Service? 17 -- 4 A Catalyst for Change 29 -- 5 Ideal Service 39 -- 6 Culture of Service 53 -- 7 Attentiveness 77 -- 8 Responsiveness 89 -- 9 Empowerment 109 -- 10 Six Months Later 139.
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Available copies
- 3 of 4 copies available at NC Cardinal.
- 3 of 4 copies available at Onslow County Public Library. (Show)
Holds
- 0 current holds with 4 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Jacksonville Main Library | 658.812 BLA (Text) | 36015000601761 | Adult Nonfiction | Available | - |
| Jacksonville Main Library | PROF 658.812 BLA (Text) | 36015000814018 | Professional Nonfiction Collection | Available | - |
| Richlands Branch Library | 658.812 BLA (Text) | 36015001308309 | Adult Nonfiction | Available | - |
| Sneads Ferry Branch Library | 658.812 BLA (Text) | 36015001205497 | Adult Nonfiction | Checked out | 08/11/2026 |
