Fierce leadership : a bold alternative to the worst "best" practices of business today / Susan Scott.
Challenges popularly accepted business practices in such areas as hiring, accountability, and customer satisfaction, and explains how to adopt alternative practices for improved productivity, morale, and leadership.
Record details
- ISBN: 9780385529006
- ISBN: 0385529007
- Physical Description: ix, 313 pages : illustrations ; 25 cm
- Edition: First edition
- Publisher: New York : Broadway Business, [2009]
- Copyright: ©2009
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 303-304) and index.
- Formatted Contents Note:
- Introduction -- The idea of Fierce -- Fierce practice #1: From 360-degree anonymous feedback to "365" face-to-face feedback -- Fierce practice #2: From hiring for smarts to hiring for smart+heart -- Fierce practice #3: From holding people accountable to modeling accountability and holding people able -- Fierce practice #4: From employee engagement programs to actually engaging employees -- Fierce practice #5: From customer centricity to customer connectivity -- Fierce practice #6: From legislated optimism to radical transparency -- Conclusion: Crossing the bold line.
Search for related items by subject
- Subject:
- Leadership.
Available copies
- 4 of 4 copies available at NC Cardinal. (Show)
- 0 of 0 copies available at Onslow County Public Library.
Holds
- 0 current holds with 4 total copies.
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